Question 1

What is Jasper?

Accepted Answer

Jasper is a grief support platform designed specifically for pet loss. We offer real-time, human-centered support through community connection, live support groups, 1:1 coaching, and expert-created tools. Jasper isn’t about fixing you — it’s about supporting you, day by day, moment by moment.

Question 2

Who is Jasper for?

Accepted Answer

Jasper is for anyone navigating the loss of a pet, anticipatory grief, or complicated emotions tied to loving an animal. Whether your loss is recent or years old, there’s no “right timeline” to belong here.

Question 3

Is Jasper just another self-help app?

Accepted Answer

No. Most grief resources are passive, static, or one-size-fits-all. Jasper is different. We offer real-time, personalized support built around the reality of pet loss — with humans, not just content.

Question 4

What do I get with a Jasper membership?

Accepted Answer

Members can connect with others in discussion boards and chat rooms, attend live grief specialist–led support groups and workshops, and access guided exercises, journal prompts, and expert-created content — all at your own pace.

Question 5

How much does Jasper cost?

Accepted Answer

Jasper offers a free trial. After the trial, membership is $19/month or $189/year.

Question 6

Is Jasper therapy?

Accepted Answer

No. Jasper is a grief support platform, not therapy. We provide emotional support, education, and community, but we do not replace licensed mental health treatment.

Question 7

Is my experience private?

Accepted Answer

Yes. Privacy and emotional safety are core to Jasper. You control how much you share, and community guidelines are strictly enforced to protect members.

Question 8

Why was Jasper created?

Accepted Answer

Jasper was after our founder, Britta, lost her dog Jasper in 2024. It was created because pet loss grief is deeply real — and deeply underserved. Too often, people are told to minimize their pain or “move on.” Jasper exists to change that.

Question 9

Why focus on pet loss grief?

Accepted Answer

The bond between people and their pets is profound. Losing a pet can be just as devastating as losing a human loved one, yet support is often limited or dismissive. Jasper was built to honor that bond.

Question 10

What makes Jasper different from other grief platforms?

Accepted Answer

Jasper centers real connection, not platitudes. We don’t offer generic advice or timelines. We meet people where they are, with flexible support that adapts to their grief.

Question 11

What does ‘grief isn’t one-size-fits-all’ mean at Jasper?

Accepted Answer

It means there’s no correct way to grieve. Jasper supports many paths — quiet reflection, community sharing, live support, or one-on-one conversations — without pressure.

Question 12

Is Jasper religious or spiritual?

Accepted Answer

No. Jasper is inclusive and non-religious. Members are welcome to bring their own beliefs, but the platform itself is grounded in compassion, science, and lived experience.

Question 13

What is pet loss grief coaching?

Accepted Answer

Grief coaching offers personalized, one-on-one support to help you navigate pet loss. Coaches provide guidance, emotional support, and practical tools — without trying to “fix” or rush your grief.

Question 14

How is pet loss grief coaching different from therapy?

Accepted Answer

Coaching is not therapy and does not diagnose or treat mental health conditions. It focuses on support, reflection, and coping in the present moment.

Question 15

Who are Jasper’s grief coaches?

Accepted Answer

Jasper’s coaches are pet loss–informed grief specialists with professional and lived experience supporting individuals through loss.

Question 16

Do I need to be a Jasper member to book a coach?

Accepted Answer

No. You can book 1:1 sessions with Jasper coaches whether you are a member or not.

Question 17

How do I book a session?

Accepted Answer

You can view available coaches and book sessions directly at jaspergrief.com/coaches.

Question 18

What can I talk about in a 1:1 session?

Accepted Answer

Anything related to your pet, your grief, guilt, anger, loneliness, or adjusting to life after loss. Sessions are led by you.

Question 19

Are sessions private?

Accepted Answer

Yes. All 1:1 sessions are confidential.

Question 20

What are Jasper community events?

Accepted Answer

Jasper community events include live support groups and workshops led by pet loss grief specialists. They’re designed to help you feel less alone and more supported.

Question 21

What happens in a support group?

Accepted Answer

Support groups offer a structured, compassionate space to listen, share if you want, and connect with others who understand pet loss.

Question 22

Are events held live or on-demand?

Accepted Answer

We host support groups and workshops live on Zoom, and also offer a variety of on demand content and pet loss grief resources to watch on your time.

Question 23

Do I have to speak or turn my camera on?

Accepted Answer

No. Speaking is optional, and turning your camera on is always optional. You are welcome to participate in whatever way feels safest.

Question 24

Who leads Jasper support groups?

Accepted Answer

Groups are facilitated by pet loss–informed grief specialists trained to create emotionally safe, respectful spaces. We also offer peer-to-peer support groups, led by peer facilitators.

Question 25

What kinds of workshops do you offer?

Accepted Answer

Workshops cover topics like guilt, anger, anniversaries, journaling, coping tools, and navigating life after pet loss.

Frequently Asked Questions